Thank you for shopping with Toy Magic LLC! We want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund and Return Policy provides details on how you can return items and request a refund.
1. Returns
a. Return Eligibility:
- Return Period: You may return items within [30] days of the delivery date.
- Condition: Items must be in their original condition, unused, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
b. Non-Returnable Items:
- Customized or Personalized Products: Items that have been customized or personalized.
- Sale Items: Items purchased on sale or during promotional events may not be eligible for return unless otherwise specified.
c. Return Process:
- Contact Us: To initiate a return, please contact our customer support team at support@toymagicllc.shop to obtain a return authorization and instructions.
- Return Shipping: You are responsible for the cost of return shipping unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure that your return is received.
2. Refunds
a. Refund Processing:
- Refund Issuance: Once we receive and inspect the returned item, a refund will be processed to the original payment method. Please allow [7-10] business days for the refund to be reflected in your account.
- Refund Amount: Refunds will include the cost of the item and any applicable sales tax. Shipping fees are non-refundable unless the item was incorrect or defective.
b. Partial Refunds:
- Restocking Fees: We may charge a restocking fee for certain returned items. This fee will be communicated to you at the time of return request.
3. Exchanges
If you wish to exchange an item rather than request a refund, please contact us at support@toymagicllc.shop. Exchanges are subject to availability, and you may need to return the original item before receiving the replacement.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact Us: Notify us within [7] days of receiving the item by emailing support@toymagicllc.shop.
- Resolution: We will provide instructions for returning the damaged or incorrect item and arrange for a replacement or refund, including any shipping costs incurred.
5. Shipping Costs for Returns
- Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
- Prepaid Return Labels: In certain cases, we may provide a prepaid return label. This will be determined based on the circumstances of the return.
6. Changes to This Refund and Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically for any updates.